Unilever Head Customer Service and Process Improvement Job in Kenya

Unilever Head Customer Service and Process Improvement Job in Kenya
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever K Ltd
Country: Kenya
 
Responsibilities:
    * Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
    * Develops, tests, documents and implements improvements to these processes
    * Ensures that relevant, accurate, and timely process management information is available
    * Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
    * Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
    * Provide functional expertise on SSC organisation systems.
    * Design KPI to monitor SSC performance in line with SLA’s.
    * Improve the SSC customer service by monitoring service delivery and continuously improving processes .
Experience and Qualifications
    * A university degree from a recognized institution
    * Other professional qualifications- In Accountancy (CPA, ACCA), and a Diploma in IT will be an added advantage
    * 5 years experience working in a busy highly computerized organization, preferably an FMCG company
    * MBA would be an added advantage
    * Extensive experience of Customer Service and process design with a particular emphasis on systems
    * Knowledge of the existing process within the company
    * Experience of leading teams through complex business projects
    * Process mapping and strongly interpersonal and influencing skills

Valid until: 28 Dec 2010

Employment type/status: Permanent-Full Time

Relocation assistance: No

How to apply

Click here to apply online