BPO JOBS. Customer Service Representatives (5 Positions)

BPO JOBS. Customer Service Representatives (5 Positions)
Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and e commerce companies.

Key responsibilities
* Screening and moderating user submitted content, answering support requests and performing support functions.
* Moderating and screening written user content on Profiles
* Moderating and screening user submitted photos
* Answering Online Help Requests
* Answering telephone support requests
* Processing Testimonials (depending on language)
* Various support tasks

British Council: Customer Sevice Officer

British Council: Customer Sevice Officer
CUSTOMER SERVICE OFFICER

DUTIES
The selected candidate will implement the delivery of high-quality, customer-focused services, ensuring that the needs of our customers are met.

The selected candidate should have a proven track record of successful work in a customer-focused environment, and be adept at team-working as well as working independently.

They should be used to meeting demanding deadlines. The selected candidate should also have good IT skills.

HOW TO APPLY
Read through the job description document. Download and complete the application form.

To help you understand and complete the application form read through the ‘How to complete the application’ and ‘Guidance for applicants’ documents to the left of this page.

Listed within the job description document, you will find a number of listed ‘competencies’. Evidence against those competencies will need to be provided in your application form under the ‘Evidence in support of your application’ area.

To help you understand the competencies, we have provided a ‘Behavioural Competency’ and ‘Generic Skills’ dictionary.

Please read all the documents carefully before you fill in the job application form. Telephone applications or enquiries will not be considered. Completed applications should be sent via email to: Hposts@ng.britishcouncil.org.

Customer Service Representative – Inbound: Horizon Contact Centers Ltd Jobs

Customer Service Representative – Inbound: Horizon Contact Centers Ltd Jobs
Position Summary
We are looking for experienced individuals with passion and commitment for the position of: Customer Service Representative

Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.

Duties and Responsibilities:-
    * Maintain customer experience levels within the quality standards stipulated.
    * Handle objections by building rapport with customers.
    * Update information onto the CRM.
    * Adhere to Data Protection policy with regards to confidentiality of customer details.
    * Recognise opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
    * Patiently listens and responds to customer queries.
    * Understand and adhere to the escalation process.
    * Provide peer support to other Customer Service Representatives
      in an effort to improve overall team performance

Education and experience:
    * A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
    * Fluent in the English Language (neutral and clear accent)
    * Good typing and IT literacy skills