Unilever Head Customer Service and Process Improvement Job in Kenya
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever K Ltd
Country: Kenya
Responsibilities:
* Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
* Develops, tests, documents and implements improvements to these processes
* Ensures that relevant, accurate, and timely process management information is available
* Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
* Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
Showing posts with label Customer Service jobs In Kenya. Show all posts
Showing posts with label Customer Service jobs In Kenya. Show all posts
Friday, December 24, 2010
Customer Service Executive Jobs in Kenya
Customer Service Executive Jobs in Kenya
Customer Service Executive
2 Positions
A Private Tours and Travel Company wishes to recruit a customer service executive. Our company is one of the leading and most reliable guides to tourist destination in East Africa. With over 5,000 clients we are proud to say we only deliver the very best to our clients. Can you offer the very best? Are you an energetic and ambitious self-driven personality to work as a Customer Service Representative?
Responsibilities
* Work in a fast-paced, structured customer services and call center environment.
* Deliver extraordinary customer care by responding to queries concerning customer accounts.
* Maintain solid partner relationship and ensure total customer satisfaction at all times.
* Growth of customer portfolio.
* Grow and nurture customer relationships on each and every call that result in measurable customer value
* Document necessary account information and offer solutions that benefit the customer.
* Maintain acceptable performance standards, including effectiveness, efficiency and quality.
* Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.
Customer Service Executive
2 Positions
A Private Tours and Travel Company wishes to recruit a customer service executive. Our company is one of the leading and most reliable guides to tourist destination in East Africa. With over 5,000 clients we are proud to say we only deliver the very best to our clients. Can you offer the very best? Are you an energetic and ambitious self-driven personality to work as a Customer Service Representative?
Responsibilities
* Work in a fast-paced, structured customer services and call center environment.
* Deliver extraordinary customer care by responding to queries concerning customer accounts.
* Maintain solid partner relationship and ensure total customer satisfaction at all times.
* Growth of customer portfolio.
* Grow and nurture customer relationships on each and every call that result in measurable customer value
* Document necessary account information and offer solutions that benefit the customer.
* Maintain acceptable performance standards, including effectiveness, efficiency and quality.
* Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.
Unilever Head Customer Service and Process Improvement Job in Kenya
Unilever Head Customer Service and Process Improvement Job in Kenya
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever K Ltd
Country: Kenya
Responsibilities:
* Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
* Develops, tests, documents and implements improvements to these processes
* Ensures that relevant, accurate, and timely process management information is available
* Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
* Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
* Provide functional expertise on SSC organisation systems.
* Design KPI to monitor SSC performance in line with SLA’s.
* Improve the SSC customer service by monitoring service delivery and continuously improving processes .
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever K Ltd
Country: Kenya
Responsibilities:
* Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
* Develops, tests, documents and implements improvements to these processes
* Ensures that relevant, accurate, and timely process management information is available
* Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
* Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
* Provide functional expertise on SSC organisation systems.
* Design KPI to monitor SSC performance in line with SLA’s.
* Improve the SSC customer service by monitoring service delivery and continuously improving processes .
Monday, December 13, 2010
Ushers Jobs in Kenya (KShs 40,000-45,000)
Ushers Jobs in Kenya (KShs 40,000-45,000)
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
If the above describes you, then our client has some job openings for you. Our client is a leading importer and seller of tyre and tyre related products with various existing and upcoming branches and workshops country wide.
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
If the above describes you, then our client has some job openings for you. Our client is a leading importer and seller of tyre and tyre related products with various existing and upcoming branches and workshops country wide.
Customer Service Usher Jobs Kenya. Salary KShs 40,000-45,000
Customer Service Usher Jobs Kenya. Salary KShs 40,000-45,000
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
If the above describes you, then our client has some job openings for you. Our client is a leading importer and seller of tyre and tyre related products with various existing and upcoming branches and workshops country wide.
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
If the above describes you, then our client has some job openings for you. Our client is a leading importer and seller of tyre and tyre related products with various existing and upcoming branches and workshops country wide.
Customer Service Usher Jobs Kenya. Salary KShs 40,000-45,000
Customer Service Usher Jobs Kenya. Salary KShs 40,000-45,000
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
If the above describes you, then our client has some job openings for you. Our client is a leading importer and seller of tyre and tyre related products with various existing and upcoming branches and workshops country wide.
Do you have superb customer service experience?
Do you remember your clients by name?
Are you able to connect with clients and meet their needs in a way that makes them come back for future business?
Do you enjoy working with cars, or in the motor industry so that you can demonstrate sufficient knowledge and interest about motor vehicles?
Are you bright and can communicate well using spoken and written English?
If the above describes you, then our client has some job openings for you. Our client is a leading importer and seller of tyre and tyre related products with various existing and upcoming branches and workshops country wide.
Thursday, November 25, 2010
Account Executive / Customer Service / Sales
Account Executive / Customer Service / Sales
Our Client a leading company in In-house Printing and Corporate indentity is seeking to recruit an individual to fill the position of Account Executive / Customer Service / Sales.The Job Description is as below:
Key performance indicators
Volume / revenue achieved versus budget / target
Actual client coverage, market penetration versus total market share
Account management, credit appraisal and collection
Training days: number of days market visit with Account Manager
Model Account Clients versus target
Number of new clients versus target
KEY RESPONSIBILITIES AND JOB RELATED CHARACTERISTICS:
This position entails direct reports, review and appraisals
1. Develop and maintain the corporate Account clientele, develop a monthly sales plan with the Account Manager to determine how to achieve set sales targets by daily, weekly and eventually monthly.
2. Actively develop Account clients to maximize sales and sales performance, communicate with trade and suppliers on a daily and weekly basis on related benefits on company’s marketing, advertising and promotional support products available.
3. Ensure you identify and activate all possible selling points with your Account Manager and clients. Ensuring that all new clients and orders are delivered to promptly and regularly visited to ensure that continuous business is realized.
4. Ensure all merchandising, Sales presentation products and new products as well as quality and availability are communicated and adhered to within the establishment and with the clients.
5. Build good working relationship with all the Account Clients by providing good service and support. Ensure effective and constant account development and management.
6. Take initiative to find out and report any competitors’ activities that may be available to them and report the same to the Account Manager and the Administrator for further action.
7. Review Daily, Weekly, monthly and quarterly performance and reporting formats taking corrective action where necessary to remedy any expected shortcomings.
Our Client a leading company in In-house Printing and Corporate indentity is seeking to recruit an individual to fill the position of Account Executive / Customer Service / Sales.The Job Description is as below:
Key performance indicators
Volume / revenue achieved versus budget / target
Actual client coverage, market penetration versus total market share
Account management, credit appraisal and collection
Training days: number of days market visit with Account Manager
Model Account Clients versus target
Number of new clients versus target
KEY RESPONSIBILITIES AND JOB RELATED CHARACTERISTICS:
This position entails direct reports, review and appraisals
1. Develop and maintain the corporate Account clientele, develop a monthly sales plan with the Account Manager to determine how to achieve set sales targets by daily, weekly and eventually monthly.
2. Actively develop Account clients to maximize sales and sales performance, communicate with trade and suppliers on a daily and weekly basis on related benefits on company’s marketing, advertising and promotional support products available.
3. Ensure you identify and activate all possible selling points with your Account Manager and clients. Ensuring that all new clients and orders are delivered to promptly and regularly visited to ensure that continuous business is realized.
4. Ensure all merchandising, Sales presentation products and new products as well as quality and availability are communicated and adhered to within the establishment and with the clients.
5. Build good working relationship with all the Account Clients by providing good service and support. Ensure effective and constant account development and management.
6. Take initiative to find out and report any competitors’ activities that may be available to them and report the same to the Account Manager and the Administrator for further action.
7. Review Daily, Weekly, monthly and quarterly performance and reporting formats taking corrective action where necessary to remedy any expected shortcomings.
Sunday, November 14, 2010
Customer Service Job At Private Safaris Kenya.
Customer Service Job At Private Safaris Kenya.
Private Safaris (E.A) Ltd is part of Kuoni travel group. It is one of the leading and most reliable Destination Management Company in East Africa. With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.
To strengthen our team, we are now seeking a qualified person to fill the following position:
French Customer Service Representative
Job Summary
Maintain a good image of the company by ensuring smooth customer service and excellent relations with all guests and suppliers.
Main Tasks and Responsibilities will include:
* Meeting and seeing off all arriving clients from/to their flights and safaris.
* Preparing personalized welcome/departure information for the guest.
* Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
* Ensuring all the hotels have the correct rooming lists for arriving guests.
* Proposing and selling excursions to the clients to enhance the quality of their holiday.
* Reconfirming all clients’ flights.
* Preparation of weekly reports to the supervisor.
* Updating the office on any new developments in hotels or the airport.
* Handle lost /damaged luggage effectively.
* Ensure quality control by inspecting vehicles before the guests embark.
Private Safaris (E.A) Ltd is part of Kuoni travel group. It is one of the leading and most reliable Destination Management Company in East Africa. With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.
To strengthen our team, we are now seeking a qualified person to fill the following position:
French Customer Service Representative
Job Summary
Maintain a good image of the company by ensuring smooth customer service and excellent relations with all guests and suppliers.
Main Tasks and Responsibilities will include:
* Meeting and seeing off all arriving clients from/to their flights and safaris.
* Preparing personalized welcome/departure information for the guest.
* Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
* Ensuring all the hotels have the correct rooming lists for arriving guests.
* Proposing and selling excursions to the clients to enhance the quality of their holiday.
* Reconfirming all clients’ flights.
* Preparation of weekly reports to the supervisor.
* Updating the office on any new developments in hotels or the airport.
* Handle lost /damaged luggage effectively.
* Ensure quality control by inspecting vehicles before the guests embark.
Wednesday, November 10, 2010
Real People Group Lending Loan Officers Jobs in Meru
Real People Group Lending Loan Officers Jobs in Meru
Job Title: Loan Officers – Group Lending (Meru)
Job Purpose
* To deliver superior customer service to new and existing customers in becoming pre-eminent in the market
* To effectively receive and interview clients within the assigned delivery channels in order to concentrate on sales targets, and to sell products offered by the company within company policy and legislative requirements.
* To ensure standards pertaining to marketing and customer service are exceeded and that every opportunity of selling a variety of products to a customer is maximized.
* To effect healthy administrative processes within the branch.
Minimum Requirements * Diploma or Degree in Commercial studies or a recognized professional certification relevant to this role/field
* 3 years of relevant experience, (i.e. related to group lending) in a micro finance institution/ bank. (This requirement is a must)
Job Title: Loan Officers – Group Lending (Meru)
Job Purpose
* To deliver superior customer service to new and existing customers in becoming pre-eminent in the market
* To effectively receive and interview clients within the assigned delivery channels in order to concentrate on sales targets, and to sell products offered by the company within company policy and legislative requirements.
* To ensure standards pertaining to marketing and customer service are exceeded and that every opportunity of selling a variety of products to a customer is maximized.
* To effect healthy administrative processes within the branch.
Minimum Requirements * Diploma or Degree in Commercial studies or a recognized professional certification relevant to this role/field
* 3 years of relevant experience, (i.e. related to group lending) in a micro finance institution/ bank. (This requirement is a must)
Sunday, September 26, 2010
Customer Service And Administrator Job Kenya.
Customer Service And Administrator Job Kenya.
Requirements:
* BA or BSc or BCom.
* One should have relevant work experience for not less than 2 years.
* Should be flexible, pleasant on the phone with a good command of English.
References will be checked.
Please email your application/CV to: a11hr.recruitment@gmail.com
Requirements:
* BA or BSc or BCom.
* One should have relevant work experience for not less than 2 years.
* Should be flexible, pleasant on the phone with a good command of English.
References will be checked.
Please email your application/CV to: a11hr.recruitment@gmail.com
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