Kenya Jobs Vacancy:BPO Jobs. Team Leader

BPO Jobs. Team Leader
Our client, an International BPO firm with Head Offices in Australia, is looking for a Team Leader to provide leadership to team of Customer Service Representatives for a Call Centre in Nairobi. The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and ecommerce companies.

Key responsibilities
* Providing leadership and support to a team performing all the below mentioned tasks.
* Screening and moderating user submitted content, answering support requests and performing support functions.
* Moderating and screening written user content on Profiles
* Moderating and screening user submitted photos
* Answering Online Help Requests
* Answering telephone support requests
* Processing Testimonials (depending on language)