Kenya Airports Authority (KAA) Vacancies:ICT Services Delivery Manager

Kenya Airports Authority (KAA) Vacancies:ICT Services Delivery Manager

Our client, Kenya Airports Authority (KAA), is a State Corporation established under the Kenya Airports Authority Act (Cap 395), whose mandate is to construct, operate and maintain aerodromes, as well as provide such other amenities and facilities for passengers and other persons making use of the services or other facilities so provided within Kenya.
They wish to fill the following positions urgently:-


ICT Services Delivery Manager
Job Ref. MN 4492
Job Profile    * To provide secure, reliable, resilient and efficient ICT services that will provide users with tools that will enhance productivity throughout Kenya Airports Authority and the Stakeholders.
    * Develop and continuously review ICT Services Delivery Policies and standards and ensure they are fully implemented
    * Ensure that all user systems are secure and data integrity is maintained all the time.
    * To review and recommend on infrastructure and systems upgrades in line with changing business and technology needs.
    * To ensure that ICT equipment and systems are supported as per service level agreements with users.
    * Provide the Authority and other authorized users with a secure and reliable working desktop environment that will enhance productivity through out the company.
    * Ensure provision of timely and accessible responsive service/help desk that supports the ICT users.
    * Build and maintain and regularly test ICT Business Continuity Plan and implement necessary Disaster Recovery policies and procedures and site that would enable the Authority Operations to run in case of a disaster.
    * Undertake research in conjunction with the ICT Services Development Manager to get and evaluate new products to ensure the Authority continues to take leverage of Technology developments in the Industry.
    * Maintains an up to date inventory for the entire Authority’s ICT asset portfolio for effective planning .
    * Develop the ICT Services Delivery budget and control the cost centre.
    * Provides leadership to the ICT Services Delivery team.
    * Ensures the effective implementation and maintenance of KAA Quality Management System.
    * Ensure that effective service level agreements are maintained for all services.
    * Ensures the effective implementation and maintenance of KAA Quality Management System.

Person Profile

    * University degree in IT or related field
    * MSCE, CCNA or similar Certification
    * UNIX/Windows -knowledge and application
    * Minimum of 5 years experience in a busy ICT environment with at least 2 years as a service delivery leader.


Send your application by hand, courier or post so as to reach us by 30th July 2010.
Executive Selections Division
Manpower Services (K) Ltd
3rd Floor, Landmark Plaza
Directly Opp. Nairobi Hospital Entrance
P.O. Box 50736-00200, Nairobi
Bus Route No. 46 from Kencom