Family Bank Limited Jobs in Kenya: Brand & Communications Manager, Customer Experience Manager and Credit Relationship Manager

Family Bank Limited Jobs in Kenya: Brand & Communications Manager, Customer Experience Manager and Credit Relationship Manager
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Family Bank Limited, one of Kenya's top commercial banks, is looking for professionals with strong credentials and relevant experience to fill the following positions:

1. Job Title: Advertising, Brand & Communications Manager
Ref: HR/JA/ABC/08-10

Reporting to the Chief Marketing Officer, the incumbent will be responsible for the day-to-day communications /activities for the bank. The role will entail building a robust corporate brand identity aligned to the brand strategy.

Key Performance Areas:

    * Planning and developing the Bank's advertising
    * Media planning and buying: Knowledge of media campaign planning; media buying, monitoring and dissemination techniques

    * Formulation and implementation of PR strategy
    * Planning and implementation of the bank's brand strategy
    * Selecting and managing external branding and communication agencies.

Qualifications & key competencies

    * Bachelors degree in Commerce, Marketing, Communication or Finance-related field
    * Postgraduate qualification in relevant discipline will be an added advantage
    * At least three years experience in advertising, marketing, media planning/buying
    * Ability to plan & prepare strategy and annual budget requirements for the brand
    * High degree of sensitivity, confidentiality and integrity
    * Excellent communication, presentation and reporting skills,

2. Job Title: Customer Experience Manager
Ref: HR/EJA/CEM/08-10
Reporting to the Chief Marketing Officer, the incumbent will be responsible for developing a customer experience strategy and working with the branches to ensure implementation.

Key Performance Areas:

    * Planning and implementation of customer experience strategy
    * Oversee the function of the customer service contact center
    * Supervise the branch customer service function
    * Training new staff on customer service/experience
    * Carry out customer survey to improve the bank's customer service rating
    * Implement customer complaint handling strategy.

Qualifications & key competencies
    * Bachelors degree in Commerce, Marketing, Communication or Finance-related field
    * At least three years experience in customer service in the service industry preferably in banking
    * Understanding of internal and external corporate communication
    * High degree of sensitivity, confidentiality and integrity
    * Excellent communication, presentation and reporting skills
    * Proven integrity, transparency and accountability
    * Have strong sales and commercial orientation with marketing and/or research experience.

3. Job Title: Credit Relationship Manager
Ref: HR/JA/CRM /08-10

Reporting to the Head of Credit, the incumbent is responsible for managing the Bank's credit relationship function; growing an account portfolio of high volume clients; and retaining relationships with targeted client groups in line with the Bank's strategy, policies and procedures.

Key Performance Areas:
    * Strategy and policy implementation
    * Client relationship management
    * Marketing of the Bank's products and services
    * Business development
    * Leadership & team management
    * Monitoring & general administration
    * Portfolio at Risk Management (PAR)
    * Project management
    * Record management and reporting
    * Liaison and advisory
    * Training & staff development
    * Performance monitoring & management
    * Compliance with policies and procedures (customer & staff)
    * Cost control management.

Qualifications & key competencies

    * Undergraduate degree in Business, Accounts, Finance or related field
    * Masters degree a plus
    * Professional credit qualifications a plus
    * Minimum four years practical experience with proven track record in credit relationship and lending
    * Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and prudential guidelines
    * Knowledge of current credit regulations and trends (competitive awareness and benchmarking)
    * Outstanding customer relations and customer care skills with a high sense of diplomacy and confidentiality
    * Have good PR/interpersonal skills, have with outstanding reporting skills, problem analysis and listening ability
    * Management ability: Responsibility and ability to grow, support and develop talent within the credit unit
    * Computer skills: Adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.

The integrity of the candidate will be a key consideration.

ALL applicants MUST send their online application and CV quoting the position, to: Hr@familybank.co.ke or www.familybank.co.ke/careers by Thursday, September 11,2010.

Canvassing will automatically disqualify the candidate.

Only short-listed candidates will be contacted.

We are an equal opportunity employer