Synovate Kenya Jobs. Operations Director Job.

Synovate Kenya Jobs. Operations Director Job.
Job Title. Operations Director
Location.Nairobi
Reports To (Job Title) Managing Director (Pan Africa)

Job Purpose
This role exists to ensure that Synovate Pan Africa has the required operational capabilities to meet our clients’ needs. The role holder will focus on optimizing Synovate Pan Africa’s efficiencies in processes and systems,and on developing the Company’s ability to drive people, process and Information Technology improvements aimed at maintaining the highest levels of quality and service to clients.

The Operations Director is responsible for the strategic and operational management of all data collection and
processing activities and the supporting Information Technology Infrastructure within the Pan Africa business.
The role requires experience and understanding of people, processes, business applications, support tools and
infrastructure for efficient data collection and data delivery coupled with demonstrated leadership, business
management and budgetary control experience. Excellent communication and planning skills are required as
the role involves working across geographies.

The role reports to the Managing Director of Pan Africa with a dotted line into Global Operations to ensure
alignment with the global operations strategy.

Essential Responsibilities and Deliverables
The role holder is responsible for management of the following areas of the business:
1. Research Operations: Field Management, Data Processing and Analysis
2. Media Monitoring Operations
3. Information Technology
Specifically the role holder’s essential responsibilities and deliverables will include the following:
Strategic
•Develops and implements strategic initiatives in order to improve operational processes, aligned to the Pan
Africa Operations strategy
•Develops and implements the strategy for technology platforms partnerships and external relationships to
ensure the business meets its clients’ needs
•Anticipates and reacts to major technology changes to ensure the maintenance of the company leadership
in the competitive landscape
•Develops regional operations management capacity and capabilities
Operations
•Overall responsibility for quality, timeliness and profitability of data collection and processing services in
Research and Media Monitoring Divisions
•Ensures that operations systems, processes and technology are optimised within the Pan Africa business
•Oversees the roll out and full implementation of relevant global processes within operations
•Oversees the implementation of industry standards and quality protocols
and conditions of employment
across the business
•Manages the Operations and Information Technology teams to ensure delivery to KPIs
•Coaches the Managers for development of their managerial skills
•Ensures teams are suitably resourced, with skilled staff, and with appropriate training
•Provides support and guidance to managers teams in capacity and resource planning
Technology
•Builds and manages a top-flight technology team
•Identification, review and implementation of new techniques, technology, systems and tools to maintain
operational excellence
•Establishes technical standards and ensure adherence to them for company operations
Financial
•Responsible for Operations and Information Technology budgets
•Monitors financial KPIs to ensure meeting (or beating) budgets set
•Provides guidance on how to improve performance versus budget by adopting efficiency initiatives including
software and technology

Qualifications
(Minimum level necessary to perform the job)
•A relevant first degree
•Postgraduate qualifications in Business Management and/or Information Technology
Knowledge & Skills
(including functional knowledge, business expertise and people skills)
•Substantial experience in a general business management role with evidence of leadership, driving
business change and growth
•Excellent understanding of, and substantial experience in, Research, Field Budgeting and Management,
Data Processing and Analysis
•Demonstrable understanding of Media Monitoring operations
•Considerable knowledge and experience in the areas of Information Technology System and Operations
•Demonstrated ability to interpret technology and market trends as a foundation for technology and process
roadmaps
•Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
•Exceptional influencing skills
•Strong commercial acumen
•Considerable ability to manage and coordinate functions of various departments
•Ability to transfer skills and knowledge to Managers
•Exceptional interpersonal and people skills to work with different types of people.
•Excellent team player with a collaborative style of communicating and leading with ability to make decisions
•A solution-oriented person who is able to come up with creative and positive ideas to drive the teams and
operations forward
•Excellent written and oral communication skill

If you are interested in this position, and are suitably qualified, please email an updated CV and covering letter to
careers-ke@Synovate.com or Violette.Kihanya@Synovate.com

Please feel free to forward this profile to anyone you think would add value to our Synovate Pan Africa team.

Deadline for applications is Friday 17th September 2010