Trainer: Horizon Contact Centers Ltd Jobs

Trainer: Horizon Contact Centers Ltd Jobs
Position Summary:
The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.

This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.

Duties and Responsibilities:
The incumbent will be responsible for the following areas:
    * Analyse internal training needs in consultation with relevant stakeholders
    * Design and implement appropriate programmes taking into consideration the desired outcome.
    * Produce training material for the programmes.
    * Monitor and analyse Return on Investment (ROI) on learning and development activities
    * Assess, implement and continuously evaluate training methodologies
    * Develop learning and development reports for statistical and routine decision making purposes.
    * Prepare weekly, monthly and consolidated annual training reports.
    * Maintain relationships within the industry and tertiary education institutions to ensure learning and development within HCC is in line with local and global trends.
    * Represent and deliver learning and development initiatives in line with HR strategy and policies

Education and experience:
    * A Bachelor’s degree, however holders of a Bachelor’s degree in Education will have an added advantage
    * Training certification is desirable
    * Experience in designing training evaluation documentation is a pre-requisite
    * Knowledge on training methodologies for adult learners
    * At least 3 years relevant experience, experience in the Contact Center industry will provide an added advantage.
    * Excellent knowledge of Microsoft Office
    * Excellent command of the English Language, with a clear accent.
    * Experience in content development and curriculum design
    * Thorough understanding of Outcome Based Learning

Key competencies and attributes:
    * Ability to maintain confidentiality of information
    * High levels of integrity
    * Ability to meet tight deadlines
    * Ability to provide constructive feedback to mature audience
    * High degree and passion for skills development
    * Excellent presentation, facilitation and time management skills
    * Excellent organizational and coaching skills
    * Attention to detail, good numerical skills, good data management skills
    * Proactive and responsive to business needs

To apply for this position please log onto our www.horizoncontactcenters.com