BPO Jobs. Team Leader
Our client, an International BPO firm with Head Offices in Australia, is looking for a Team Leader to provide leadership to team of Customer Service Representatives for a Call Centre in Nairobi. The Kenyan office will provide support services to the main offices in Australia, other online dating companies, social networking companies and ecommerce companies.
Key responsibilities
* Providing leadership and support to a team performing all the below mentioned tasks.
* Screening and moderating user submitted content, answering support requests and performing support functions.
* Moderating and screening written user content on Profiles
* Moderating and screening user submitted photos
* Answering Online Help Requests
* Answering telephone support requests
* Processing Testimonials (depending on language)Key Skills and competences
* A people person with a passion for Customer Service
* Ability to respond promptly to emerging issues while ensuring that the team is meeting client expectations.
* Ability to handle and resolve escalated customer complaints
* Ability to communicate and coordinate with internal departments
* Ability to work accurately and with an eye for detail and instil the same in the team
* Ability to multitask and take up more workload when required
* Very good written English (grammatically correct, can express things clearly)
* Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
* Very good work ethic (is reliable, motivated, professional)
* Someone who takes pride in their work and genuinely wants to provide good customer service
* Candidates with neutral accents and good phone skills will be given priority.Desirable:
* Previous experience in a CSR role and/ or with a foreign company
* Ability to speak a major language such as French, German, Italian, Arabic etc
To apply, send CV only to jobs@flexi-personnel.com by November 30th 2010. Kindly indicate the position applied for and minimum salary expectation on the subject line.
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