KTDA ICT Services Manager Job in Kenya

KTDA ICT Services Manager Job in Kenya
Position Scope
Reporting to the General Manager ICT, the successful candidate will be responsible for providing ICT systems support through the service desk to KTDA and managed factory companies.

Key Responsibilities
·         Developing and managing the services section in accordance with KTDA policies and applicable laws;
·         Monitoring compliance to ICT policies, procedures and standards.
·         Managing and maintaining service desk operations to effectively meet the changing demands for ICT customer service.
·         Developing and managing change management programs and activities;
·         Developing and planning ICT training programs;
·         Ensuring that user changing demands are met at all times;
·         Responsible for the KTDA service desk operations;
·         Assessing and managing ICT training requirements for the organization.

Qualifications /Competencies/ Experience
·         Bsc. degree in Computer science or Information Technology
·         Postgraduate diploma in computer science/information technology will be an added advantage
·         A minimum of 6 years relevant IT experience in a large organization, two of which should have been at management level;
·         Experience in ICT  training and capacity development.
If you fulfill the above requirements and wish to be considered, please write to us enclosing your detailed CV to reach the undersigned not later than  7th December 2010
 
The General Manager – Human Resources & Administration
Kenya Tea Development Agency Ltd
P.O. Box 30213 – 00100
Nairobi

Email: recruitment@ktdateas.com