Technical Support Specialist (2 Positions)

Technical Support Specialist (2 Positions)
Technical Support Specialist (2 positions)
GreenBell Communications Limited is an ICT solutions firm. GBC offers flexible ICT solutions, professional project delivery and expert advice.

An exciting opportunity has arisen for two (2) experienced Technical Support Specialists. We are looking to recruit results oriented, highly self motivated and enthusiastic people.

Primary purpose and function of the role
This professional will perform all aspects of desktop support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and assist with network connectivity troubleshooting, and record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool.

Duties and Responsibilities
Reporting to the Team Leader technical and working closely with the Directors the incumbent will be responsible for the following

* Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
* Assist either in person or remotely, in the resolution of support issues to ensure timely impact on user satisfaction
* Maintain printing systems and assist with network system maintenance
* Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
* Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
* Monitor client support performance and maintenance schedule
* Provide support and assist in the management of company’s Information Technology (IT) asset management system

Knowledge and expertise
The incumbent will poses the following knowledge and expertise
* Degree or Diploma in Computer Science or a related field
* 2 years of technical support experience in a Desktop or Help Desk support role
* 5+ years support experience within the following areas:

1. Current Microsoft Windows OS
2. Linux or Macintosh Operating Systems
3. Current MS Office applications

* Troubleshooting printer and related network hardware in a business environment
* Experience with computer software imaging technology
* Exhibit a consistent positive, professional attitude
* Possess strong customer service skills to meet or exceed customer service requirements
* Strong entrepreneurial skills, innovative thinker and motivated person who are results oriented. Demonstrated skills in problem solving and team player
* Excellent written and verbal communication skills

The following skills will have an added advantage
* Bachelor of Science Degree in Computer Science or a related field
* 8 years of technical support experience in a Desktop or Help Desk support role
* Microsoft Certified Professional (MCP) certification on current Microsoft Windows Desktop OS platform
* CompTIA (Computing Technology Industry Association) A+ Certification, Network+, Project+, and/or Linux+
* Apple/Macintosh hardware and operating system experience
* Linux operating system experience

Qualified candidates should submit their applications by email (Cover letters and CV’s as one document- not separate attachment) addressed to the Operations Director. Your application should include your current monthly/previous salary and benefits as well as your expected salary. Submit your application to info@gbc.co.ke so as to reach us by 12th November 2010.

GBC is an equal opportunity employer.

www.gbc.co.ke