Catholic Relief Services ICT Officer Job Vacancy in Nairobi Kenya

Catholic Relief Services ICT Officer Job Vacancy in Nairobi Kenya
Catholic Relief Services –USCCB is the official agency of the United States Conference of Catholic Bishops for relief and development overseas. CRS supports programs in over 100 countries and works through local partners.

We are seeking suitable persons to fill the following position.

All candidates require technical competencies in the respective areas, excellent computer skills, oral and written communication skills, willingness to travel to the field frequently and a commitment to work with and support faith based partners of CRS many of whom are Catholic institutions.

Job Title: ICT Officer- Helpdesk Support
Ref.2010/34
Location: Nairobi

Purpose: Provide day-to-day end IT support to the CRS Kenya and East Africa Regional offices. Other tasks besides end user support are routine maintenance and infrastructure support.
Specific Duties & Responsibilities
    * Attend and resolve issues reported through the helpdesk system or e-mail and log all help desk interactions.
    * Diagnosing hardware and software problems and be available on-call when needed.
    * Installing/configuring new computers/telephones.
    * Repairing/upgrading PC hardware, software, scanners and printers
    * Maintaining inventory of equipment and supplies (cables, adapters, etc.)
    * Undertake the day to day operation of backup systems including rotation of backup tapes.
    * Supervise routine preventative maintenance on IT systems.
    * Building and installing cables, running plant cabling.
    * Researching, learning, and evaluating new software and documenting systems.
    * Perform daily backups on identified CRS resources and submit the reports to supervisor
    * Prepare activity reports
    * Identify and escalate situations requiring urgent attention.
    * Maintain and control antivirus/ antimalware/antispyware processes
    * Keep up to date with current trends in the IT industry.

Key working relationships
Internal: Regional Information System Analyst, Regional office and MIT, Procurement Officer, other staff as users.

External: Internet service providers, IT Contractors, IT Vendors

Required Qualifications/skills
    * Bachelor’s degree in IT /computer Science
    * MCDST/MCST certification
    * Experience in MacAfee antivirus products
    * Knowledge of backup and disaster recovery solutions
    * Overall knowledge of software and hardware firewalls
    * Knowledge of Microsoft Exchange Server 2007 and hosted services
    * Basic network troubleshooting skills
    * Ability to work with minimal supervision in a multicultural environment and cope well under pressure.
    * Excellent oral and written communication skills
    * Spirit of service, Integrity and principled stewardship
    * Interested in Learning and innovation

Written applications indicating the reference number of position applied for and CV including day-time contact phone numbers, as well as names and contact information of three references should reach the below mentioned by December 17, 2010

Human Resources Manager
Catholic Relief Services – Kenya Program
P.O. Box 49675, GPO 00100 Nairobi
E-mail: hr@ke.earo.crs.org

Only Short listed candidates will be contacted