New KCC Jobs. ICT Service Desk Officer.

New KCC Jobs. ICT Service Desk Officer.
The New Kenya Co-operative Creameries Limited is one of the leading Dairy Company in the Country re-known for its world class brands that include KCC Butter, Ghee, Cheese, Gold Crown, Safariland and Mala among others. As part of our strategy to further strengthen and consolidate our lead, we wish to recruit dynamic and result driven persons to fill the following positions:-

We are inviting applications from qualified members of staff to fill in the following positions:-

ICT SERVICE DESK OFFICER
Reporting to the Service Delivery Manager. He /She will be the first point of contact of computer users with the ICT department. He/She will be responsible for:-

* Receiving reports on ICT faults and queries from computer users and logging calls.
* Offering user support and problem resolution at first line and/or escalating to second line support.
* Monitoring compliance with policies and procedures and reporting on the same to service delivery manager.
* Providing users with tips on how to work more efficiently and how to resolve common problems.

* Monitoring the New KCC WAN and Internet links at the NMC and liaising with the networks team for resolution.
* Generating reports on monthly support calls and closed case.
* Any other duties as assigned by the immediate supervisor.

The Candidate
The right candidate must possess the following qualifications:-
* Bachelors degree in Information Technology/Computer Science or related field from a recognized institution.
* Must have knowledge of managing an ICT Help desk/Service desk.
* Must have 2 years experience.
* Experience in use of SAP will be an added advantage.

If you meet the above requirements, send your application together with detailed curriculum vitae, indicating your current salary, copies of certificates, testimonials, and contacts of at least three referees and day time telephone contacts to:

Head of Human Resource
New Kenya Co-operative Creameries Limited
P.O. Box 30131 – 00100
NAIROBI

To be received not later than 15th December 2010. Those who do not hear from us after four weeks of closing date should consider their applications unsuccessful.

Canvassing either direct or indirect will lead to automatic disqualification.