Safaricom Dealer Retail Sales Manager Job

Safaricom Dealer Retail Sales Manager Job
Reporting to the Managing Director, the incumbent will be responsible for:

Sales
* Identify our customer needs – to ensure the customer requirements
* Analyze the trends.
* Plan – set the targets for each branch & ensure they are met & exceeded
* Organizing – organize the branches by ensuring no stocks outs, consistency in re-order levels.
* Directing – Monitoring – Controlling

Customers
* To ensure consistency in customer ‘delight’.
* Build the ‘capacity’ of the sales team to resolve emerging customer concerns.
* Provide an ‘environment’ in which customer complaints can be solved progressive & they serve as the bench marks for future reference.
* To ‘facilitate’ implementation of CRM practices.
Staff
* Ensure all branches are adequately staffed with committed people.
* Recommend areas of staff developments & follow up on implementation to HR.
* Agree individual targets with specific key staff.
* To ensure performance reviews & appraisals are conducted accordingly.
* Ensure staff are consistently motivated & have a positive attitude towards work.
* To monitor & control allocated work schedules.

Marketing
* To create awareness of our products & services
* Market research & reports periodically – have a system of data capture
* To develop a marketing function

Reports
* Analyze the data and provide management reports regarding sales.
* To verify & confirm the daily service revenue reports.
* To recommend quarterly sales target in line with the corporate goals.

Requirements:
* Degree in Marketing or similar from a recognized university
* Minimum 5 years of professional experience

Knowledge, Skills, Competencies:
* Demonstrated ability to influence people at a variety of levels internally and externally.
* Strong analytical and conceptual skills.
* Excellent interpersonal, negotiating, and marketing skills to work with customers, senior management, and external personnel on significant matters, often requiring coordinated activity across organizational lines.

NB: Staff working currently with Safaricom/its dealer are not eligible.

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