Kenya Airports Authority (KAA) Vacancies:Help Desk Administrator
Our client, Kenya Airports Authority (KAA), is a State Corporation established under the Kenya Airports Authority Act (Cap 395), whose mandate is to construct, operate and maintain aerodromes, as well as provide such other amenities and facilities for passengers and other persons making use of the services or other facilities so provided within Kenya.They wish to fill the following positions urgently:-
Help Desk Administrator
Job Ref. MN 4495
Job Profile
* To administer and facilitate the management and resolution of ICT related problems through the ICT Help Desk.
* To administer and manage the ICT Help Desk.
* To provide best practice customer service to the ICT users in the Authority.
* To escalate all unresolved system calls to the relevant solution provider / engineer and follow up to ensure timely and effective resolution.
* To escalate calls with delayed resolution to the ICT Services Delivery Manager.
* To perform various analysis for logged in calls and advise on conformance to the existing / respective SLA’S.
* Records and tracks incidents and complaints for record and action purposes.
* Monitors and escalates incidents to enforce appropriate service level standards.
* Provides management information and recommendations for service improvement to improve the quality of service
* Closes incidents and configuration with customers to ensure resolution of problems and status reporting to the customers.
* Ensures the effective implementation and maintenance of KAA Quality Management System.
Person Profile
* University degree in IT or related field.
* Three years experience in Help Desk Administration.
* Basic hardware / software Knowledge.
Send your application by hand, courier or post so as to reach us by 30th July 2010.
Executive Selections Division
Manpower Services (K) Ltd
3rd Floor, Landmark Plaza
Directly Opp. Nairobi Hospital Entrance
P.O. Box 50736-00200, Nairobi
Bus Route No. 46 from Kencom
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