Security & Risk Operations Manager Job Vacancy
Job Ref: SF/OM/2
Industry: Risk Management and Mitigation, Security Advisory Service
Job Title: Operations Manager

Hours of Work:
40 hours per week – Note this is a salaried senior management position and the candidate will be expected to be on call even when not managing the Operations room – There is no ‘over time allocation’.

Purpose of Job:
    * To supervise and control all company tasking and projects from an operational perspective.
    * To be available on call 24 hours per day to respond to queries and requests from field based consultants.
    * To provide a crisis management initial focal point until the crisis management team are assembled.

Major Duties:

1. Operations Management
    * Work under the direction of the General Manager who has overall responsibility for management of the company.
    * Respond to all queries and requests for assistance from customers who call the primary operations lines.
    * Respond to all queries and requests for assistance to all field operators and company contracted consultants.
    * Manage existing tasks and remain as the focal point for all tasks underway.
    * Manage and maintain all tracking location systems.
    * Liaise with the group Logistics manager to ensure that all tasks or consultants have the necessary equipment and communication systems to fulfill the company’s contractual obligations.
    * Liaise with the Business Administrator to ensure that travel planning for all tasks and consultants are in place in order to fulfill the company’s contractual obligations.
    * Maintain a 24 hour supervisory duty of additional Operations personnel.

2. Management of clients
    * Ensure all interactions with clients are logged in the Client Resource Management System.
    * Monitor effectiveness of the CRMS and report any problems or variations required to the office.
    * Report to Sales Manager all feedback from clients.

3. Special requirements of the post
    * An understanding, acceptance and adherence to the requirement for strict confidentiality.
    * An ability to use own judgment, resourcefulness, common sense and local knowledge, to respond to
    * Customer’s enquiries and requests.
    * Excellent communication skills.
    * A willingness and ability to work as part of a large primary team.
    * Excellent IT Skills.
    * Emergency response control with a professionally calm bearing and demeanor
    * Additional tasking as reasonably directed General Manager.
    * A minimum of three years experience working in a similar post in the security industry. Military background a great advantage.
    * Excellent references essential

Remuneration
An attractive package will be offered dependant on skills, qualifications and experience.

To Apply:
Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V.

Please do not attach any scanned certificates/documents.

Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.

Please do not apply should you not meet the minimum qualifications of this position.

Ensure you quote the job reference in the subject header and your name.

Please send all documentation to info@byappointmentafrica.com

Please note that only shortlisted candidates will be contacted.