BPO Operations Manager Job Vacancy

BPO Operations Manager Job Vacancy
Flexi Personnel is a specialized Human Resource Consulting Company, established exclusively for the growing outsourcing business industry in Kenya.

We provide specialist personnel on a permanent, temporary and contract basis. We also provide customized Human Resource Management Consultancy Services. Our mission is to provide reliable staffing solutions. That way, we build lasting relationships with both our clients and candidates
We are a leading Business Process Outsourcing company is looking for an Operations Manager.
The successful candidate will be responsible for:

1. Project Management
    * Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
    * Identifying resources needed and assigning individual responsibilities.
    * Managing day-to-day operational aspects of a project.
    * Reviewing deliverables prepared by team before passing to client.
    * Effectively applying client methodology and enforcing project standards.
    * Preparing for engagement reviews and quality assurance procedures.
    * Minimizing client exposure and risk on project.
    * Ensuring project documents are complete, current, and stored appropriately.

2. Project Accounting
    * Tracking and reporting team hours and expenses on a weekly basis.
    * Managing project budget.
    * Ensuring timely and accurate invoicing and monitoring receivables for project.
    * Following up with clients, when necessary, regarding unpaid invoices.
    * Analyzing project profitability, revenue, margins, bill rates and utilization.

Competencies
1. Financial Management

    * Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
    * Accurately forecasts revenue, profitability, margins, bill rates and utilization.
    * Assures project legal documents are completed and signed.

2. Business Development

    * Identifies business development and “add-on” sales opportunities as they relate to a specific project.
    * Leads proposal efforts including completing project scoping and LOE assessments.

3. Technical Understanding

    * Possesses general understanding in the areas of application programming, database and system design.
    * Understands Internet, Intranet, Extranet and client/server architectures.
    * Maintains awareness of new and emerging technologies and the potential application on client engagements.

4. Education

    * Degree/ diploma in a business related field
    * Minimum 3 years experience in a similar role

Interested?
Send your resume only to jobs@flexi-personnel.com by Wednesday 18th August 2010.
Kindly indicate the position you are applying for and the minimum salary expectation on the subject line.