IT Specialist Jobs In Kenya.

IT Specialist Jobs In Kenya.
Job Purpose
The IT Specialist – Kenya is responsible for performing problem determination and problem source identification in software environments.

Key Responsibilities
o The job holder will be expected to carry out problem analysis, evaluation, recreation, and resolution of customer reported problems
o They should also know the use of relevant problem management systems to
search for known problems and to create new entries/update existing entries
o The candidate will be required to offer advice and guidance to customers regarding the use of software
o The use of the organization’s technical resources and tools to answer customer questions and respond to customers requirements.

To be considered for this position, one must;
o Have Associate’s Degree/College Diploma
o Have basic knowledge in Support on Websphere preferably with at least 6 months experience
o Have at least 2 years experience in Implementation and Technical Administration
on AIX 5.3 upwards and in AIX Software and Storage System Support
o Have a Certification in AIX
o Possess fluency in English

Additional Requirements:
o Good listening skills and the ability to understand and carry out complex oral and written instructions
o Ability to work well with people at all levels of the organization and demonstrate teamwork.
o Ability to consistently demonstrate tact, courtesy, reliability, and maturity while carrying out assigned duties.
o Responsible and accountable for all actions.
o Good organizational and time management skills.
o Ability to perform well under stress and be able to cope with short/tight deadlines.

3. IT Specialist:
Job Purpose:
The IT Specialist is responsible for performing problem determination and problem source identification in software environments.

Key Responsibilities:
* Carrying out problem analysis, evaluation, recreation, and resolution of customer reported problems
* Applying and using the relevant problem management systems to
search for known problems and to create new entries/update existing entries
* Offering advice and guidance to customers regarding the use of software
* Undertaking the use of the organization’s technical resources and tools to answer customer questions and respond to customers’ requirements.

To be considered for this position, one must;
* Have a relevant Diploma
* Have at least 2 years experience in AIX and Storage System Support
* Have at least 6 months experience in Customer Relationship and Support is set ups that require exceptional communication and Interpersonal skills
* Have Certification in Information Technology
* Have fluency in English

The job holder should also possess the following competencies:
* Good listening skills and the ability to understand and carry out complex oral and written instructions
* Ability to work well with people at all levels of the organization and demonstrate teamwork.
* Ability to consistently demonstrate tact, courtesy, reliability, and maturity while carrying out assigned duties.
* Responsible and accountable for all actions.
* Good organizational and time management skills
* Ability to perform well under stress and be able to cope with short/tight deadlines.

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you meet the minimum requirements, kindly forward your application and CV AS ATTACHMENT through email ONLY, CLEARLY INDICATING THE ROLE YOU ARE APPLYING FOR ON THE SUBJECT LINE to angela.githinji@kimberly-ryan.net by 12th October 2010. Please note that ONLY shortlisted candidates will be contacted.